Return & Exchange

Return & Exchange Policy

At ThirdKit, we carefully inspect and pack every order before dispatch to ensure you receive your jersey in perfect condition. We currently accept returns or exchanges only in the following situations:

1. Product Damaged During Transit

If your jersey arrives damaged due to mishandling during shipping, you may be eligible for a return or exchange.

To raise a damage claim:

  • You must record a continuous unboxing video while opening the shipment.

  • The video must clearly show the sealed package, including the shipping label, before opening.

  • The complete opening of the package and the condition of the product must be visible in the video.

  • Please do not cut, edit, or pause the unboxing video.

  • Clear photographs of the damaged product and packaging may also be requested.

Important: Claims for transit damage without a valid unboxing video may not be accepted.

2. Wrong Size Received

If you receive a different size from the size you ordered, please contact us immediately.

The product will be eligible for an exchange provided that:

  • The size received is different from the size mentioned in your order.

  • The jersey is unused, unworn, unwashed, and in its original condition.

  • Original tags and packaging are intact.

  • A valid unboxing video is available showing the package being opened.

The exchange will be subject to availability of the required size.

What Is Not Eligible for Return or Exchange

We do not accept returns or exchanges for:

  • Incorrect size selected by the customer while placing the order.

  • Change of mind or personal preference.

  • Jersey fit or sizing preference when the correct size was shipped.

  • Products that have been worn, washed, altered, damaged, or used.

  • Missing tags or original packaging.

  • Any claim without the required unboxing evidence.

Unboxing Video Requirement

For your protection and ours, we strongly recommend recording a single, continuous video from the moment you receive the sealed shipment until the product is completely removed from the package.

The video should clearly show:

  1. The sealed package.

  2. The shipping label/order details.

  3. The condition of the package before opening.

  4. The complete opening process.

  5. The jersey and its condition immediately after opening.

This helps us verify any damage or fulfillment issue and process your claim fairly.

How to Raise a Return/Exchange Request

If you receive a damaged product or the wrong size:

Contact us as soon as possible after delivery with your order number, unboxing video, and clear photographs/videos of the issue.

Our team will review the claim and, once approved, provide the necessary return/exchange instructions.

Important

Every return or exchange request is subject to verification and approval by ThirdKit. We reserve the right to reject claims that do not meet the conditions mentioned above.

We appreciate your cooperation in following the unboxing video requirement. It helps us protect our customers and ensure genuine shipping and fulfillment issues are resolved quickly.